ABOUT THE BRAND
Medusa Complex specializes in one-of-a-kind and limited run clothing and accessories for music festivals, which can also be styled clubwear or even streetwear. Every single item on medusacomplex.com is handmade in Los Angeles, CA. We are all about creating truly special pieces, and have never made more than 10 of any item. We implement sustainable production practices such as low-waste and zero-waste patterns, scrap utilization (using up even the tiniest pieces of fabric that would otherwise be thrown away), and up-cycling garments in addition to our from-scratch items - re-imagining an existing garment is far more sustainable than creating a new one. Medusa Complex is an eco-friendly, high-end, and built-to-last alternative to wasteful fast fashion. We keep you looking as stunning as ever at your next festival, concert, underground club, or even just in your everyday life.
SIZING INFORMATION
Because Medusa Complex is a one-of-a-kind and custom order brand, sizing will vary from item to item, and there is often only one size available in each item. The size of each item, however, may range from XS-2XL. You can always request a free size alteration or place a custom order made to your exact dimensions as well.
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Below is a standard U.S. sizing chart for your reference. Feel free to contact melina@medusacomplex.com with sizing inquiries and special requests!
SHIPPING & RETURNS
We can ship one-of-a-kind, custom, and handmade creations anywhere in the world! U.S. shipping is a flat rate, while international shipping may cause an added charge. Shipping costs will vary based on your location and proximity to Medusa Complex headquarters in Los Angeles.
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Ready-to-ship items will typically be sent within 3-5 days (or up to a week maximum) of your purchase date. Custom or made-to-order items will take longer since these are nothing constructed until after your order is finalized. Made-to-order items take 3-6 weeks to construct and ship out. For custom orders, you will receive a time estimate when you place your order - time required to produce your items may vary depending on the details of your garment(s). They typical time range is 4 -10 weeks for custom clothing items or 2-3 weeks for custom accessories.
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If your order does not fit you properly or is not to your liking, you can exchange it for another item or for store credit within 30 days of receiving your order. Simply go to the contact page of our website and fill out the contact form to receive our return address. Always feel free to inquire about alterations by contacting melina@medusacomplex.com or 760-803-6440 before you return your item! We are happy to work with you to ensure that your unique creations fit you perfectly. No returns.
Medusa Complex Terms & Conditions:
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This website is owned and operated by Melina Saxon. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a platform for purchase of one-of-a-kind and limited run fashion items. By accessing or using the website, you approve that you have read, understood, and agree to be bound by these Terms.
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When buying an item from Medusa Complex, you agree that you are responsible for reading the full item listing before making a commitment to buy it. You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Specific information about pricing and sales tax for each item will be clearly visible on the checkout page before you complete your purchase.
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Once you have received your item in the mail, Medusa Complex is not responsible for any damage or harm inflicted on or by that item.
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Medusa Complex Privacy Policy:
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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Personal details and data entered at checkout will never be shared with any entity outside of Medusa Complex, and will not be used for any purpose other than completion of your order, with the singular exception of your email, which may be used to send shipping confirmation or promotions in the future.
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DBA Medusa Complex, Medusa Complex Fashion - Sole Proprietorship owned/operated by Melina Saxon.